Inadequate technical documentation can cost your business money. The cash leakage can come from lost sales, wasted employee time, fines or other penalties from regulatory agencies, and even lawsuits.

I can help you avoid those costs.

If you have no technical documentation, I can design it. If what you have is less helpful than it should be, I can improve it. If you need to expand what you have, I can write new material.

You can learn about the potential costs of giving technical documentation short shrift in an article I wrote for the Society for Technical Communication. (The article was distilled from a presentation I have given, and was later adapted for a webinar.)

"Unhappy Customers are Just the Beginning."

E-mail me and we can discuss your needs and how I can help.

My Background

I have over 20 years' experience in the field of technical communication—writing, editing, designing. I can write for both technical and non-technical audiences. I have taught technical communication at the college level. (“Visual Rhetoric and Document Design,” San Francisco State University.) I have given stand-up presentations on aspects of technical communication to several chapters of the Society for Technical Communication, and written articles for the Society’s member magazine.

Language is my specialty: I also am a trained linguist. Because of this, I know more about language than most writers, and more about writing than most linguists.

My education includes: